Someone Needs a Noogie

Is it just me, or are some of the customer service personnel in Hong Kong denser than a Borneo forest?

I'm not certain if they're trained to be obtuse or if they're just not very bright, but it's exasperating.

For example: when my Internet connection fails, the "Line" light on the cable modem goes out. That indicates there's an issue on the provider's end, and in my neck of the woods, it usually means the hard line is borked and a service person must come out to repair it.

Nevertheless, I first check the physical connections, reset the modem and the router, and sometimes even reboot. After confirming the problem is not on my end, I call customer service. Once I get through to an actual human being, I begin by clearly explaining that I cannot connect, along with everything I have done to ensure the problem is outside the house. That at least prevents the representative from telling me to reset the modem, because that's the first thing they always suggest.

Next, he puts me on hold to check the line, which is fair, because the problem might just be with the server and therefore might not require a service call.

But when he comes back, regardless of the cause, he tells me I won't be able to connect.

Hello, McFly?

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