Silly Chain

The clerk approached as I entered the store.

I handed her a watch.

"Hi, my wife bought her watch here and it needs a replacement battery, this one is dead."

"We will have to send it to our office."

My eyebrows went up.

"Your office?"

"Yes, it will take about two to three weeks."

"Weeks? That's insane."

"Sorry, Sir."

She gave the watch back. Grabbing it, I smiled to put her at ease.

"No problem, I'll go elsewhere."

Don't hate the player; hate the game.

This store was part of the large City Chain retail company, which should know better.

From its web site:

Our mission is to offer customers a wide range of renowned watch labels and quality customer services.*

*[emphasis mine]

If that's what they call quality customer service, God forbid anything should go wrong with a watch while it's under warranty. How long would it take to get it serviced, two to three years? It'd be less of a hassle to throw the watch away and buy another.

I walked across the mall to a small Mom & Pop clock and watch shop. The woman took one look at the watch and gave me a price. I nodded and she went to work.

I had the new battery in two to three minutes.

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