Hotline Hell

I hate it when the cable goes out.

Most times the service comes back in a few minutes. From time to time, it goes down for hours. But even if the Internet connection failed, my mother-in-law's TV still got the signal.

When all she got was snow, I called the hotline for service.

In Hong Kong, companies think the definition of a hotline is a recorded menu. Press 1 for this; 2 for that. You have to jump through hoops to find out if there's even an option to talk to a human being.

When I got ahold of someone, I was told they couldn't check the line until four days later.

Four freaking days.

This level of service is more often the rule rather than the exception with some businesses. To add insult to injury, anytime a project or service takes too long to complete, they figure they can brush you off with this line:

We apologise for any inconvenience.

Hey pal, an hour offline is inconvenient.

Four days is a royal reaming.

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