Out of Service

This smartphone snapshot pretty much sums up my estimation of HSBC and its level of service:

HSBC Temporarily Out of Service ATMs

This at a major New Territories branch (there used to be two additional machines on the building's exterior, but the bank removed them to renovate the tiny lobby with plate glass windows).

Normally I'd let it go as, hey, sometimes things go wrong, except the same thing happens regularly with its two cash deposit machines; either one or both are down for the count almost every time I go in there. The same thing happens with its lone cheque deposit machine. You would think that unreliable machines would be replaced.

But in Hong Kong, any time something anywhere goes wrong, the easier solution is to slap on a sign with the hollow offering of remorse: 'We apologise for any inconvenience caused'. Could anything be more disingenuous? No one truly believes the bank cares one whit.

If HSBC was honest it would post a sign saying: 'Frequently out of service. Get used to it'.

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Big White Guy is the personal web site of Randall van der Woning, who hails from Canada but has lived in Hong Kong with his wife Mabel for the past 16 years. Randall is a photographer, photography teacher, and writer.

Seriously ... Big White Guy? The nickname was given in Canada but was shortened to BWG, because this wouldn't be the Internet if we didn't initialise everything.

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"Thanks for showing the world that different is not necessarily weird or bad, just different. "